Choosing a Help Desk server.

I like Web Help Desk, not because it is particularly easy to use by personnel, but because it is complete and ties in with existing resources such as LDAP, asset discovery protocols Spiceworks and SolarWinds.  Clients find the self-service features (FAQ, ticket creation) easy to use. 

The Web Help Desk is notable as one of the earliest web-based help desk solutions^{[citation needed]}, and as one of the only commercial software packages using WebObjects as the development platform^{[citation needed]}—the same server side frameworks used by iTunes and the Apple Online Store^{[citation needed]}. The application is also notable as an example of how a small ISV successfully transitioned a niche, Mac-only, application into a widely distributed cross-platform solution.^[4] It is used by Apple Inc., and other major technology, manufacturing, and media corporations such as Lockheed Martin, Sony Pictures Entertainment, and Time Warner Cable, as well as many major universities.^[5]Web Help Desk - Wikipedia, the free encyclopedia

• Price list - about $7,000 for 10 technicians -  Store | SolarWinds - Web Help Desk - Buy Now 

• Comparison of help desk issue tracking software - Wikipedia, the free encyclopedia

Related freeware for project management servers

• LibrePlan - Wikipedia, the free encyclopedia

• LibrePlan: The open source web application for project planning, monitoring and control

• LibrePlan: Training

• demo LibrePlan: Total Worked Hours By Resource In A Month

 Related search on software development issue tracking servers

• Issue & Project Tracking Software | Atlassian
• JIRA - Wikipedia, the free encyclopedia