Most people I know use these 10 tips for dealing with difficult people

I'm glad most people I know are very respecful and know these 10 tips. Thanks Calvin. Note: This article is also available as a PDF download.

1: Try not to take things personally
2: Ask questions rather than make statements
3: Have supporting evidence in writing4: Ensure understanding and communication
5: Use appropriate phrases when needed
6: Use “I” rather than “you”
7: Separate the issue from the person8: Be assertive rather than obnoxious
9: Turn the tables
10: Express appreciation when appropriate