Call center simulation software in English and French. Steve.
VCC Tool - SPB Human Resources Consultants: "A line of innovative and powerful multimedia tools specifically designed to help you hire the best customer contact agents."Our tools help evaluate the following competencies:
- Multitasking competencies: computer skills; rapid information processing
- Cognitive competencies: general learning; problem solving
- Interpersonal competencies: influence, persuasion and competitive positioning; customer orientation
- Written competencies: form and content, typing speed, accuracy, sp
- elling and grammar
