Improve your remote support

10 things you can do to make remote support easier | TechRepublic

• 1: Be consistent
• 2: Find the right tool
• 3: Never panic end users
• 4: Use a headset or Bluetooth
• 5: Control your environment
• 6: Point and click
• 7: Document calls
• 8: Have a reliable connection
• 9: Purchase the software you need
• 10: Be polite… but be efficient