This article takes the extreme position of a technical person. But then again, I'm not 20, nor do I have access to corporate paid mobile services. Steve
"Less obsolete but more annoying than a handwritten letter, the phone call is fading as a mode of communication even if the nostalgic will be singing its praises for awhile. We reached a breaking point in 2008 when text messaging topped mobile phone calling
in usage, and we’ve been living in a world dominated by text based communication ever since (Thanks Twitter)."
...
Interest in voice calling is now sharply differentiated by age, and few technological advancements have ever survived while failing to capture the interest of 22 year olds. ...
(One thing a phone call does signify is EMERGENCY)....
The other day somebody from my bank called me to talk about my 401K. Fair enough....
...(The) Bank should have sent me an EMAIL about the fact that it noticed I had more money in my account, with a link directing me to my 401K option plan. There I could decide BY READING and not listening to some customer service rep’s scripted drivel on what plan was right for me. Now, as it stands, I’ve got a random phone number in my Stickies that I will never call back.
The Phone Call Is Dead
