My Sunday morning techno reading

Video: Cracking Open the Apple iPad (it gets interesting at minute 3)
Five remote support mistakes that make end-users hate IT  (hilights below)

1. Not having on-site replacement machines
2. Lacking a plan for local repairs:
3. No local go-to IT person
4. Failing to use remote control software
5. Treating remote users like they aren’t as important as people in the corporate office 

Change Outlook's default Contacts folder

Are power passwords and URLs worth the effort? SoLongAndNoThanks.pdf

Another view: strong passwords aren’t worth the effort - SmartPlanet

Alternatives to iTunes: how 5 rival music services match up