some ATMs – in India and the U.S., for instance – an avatar appears on screen and demonstrates what needs to be done.
Moving forward, he says, these systems will be refined further and avatars will have a human-like appearance. They will have smiling faces and make eye contact and even have conversations with users.
"When does the next flight to Las Vegas leave?" is a question you would be able to ask such a system, Garcia says. "These complex questions can be deconstructed."
Grossi suggests over the past few years there's been a huge mindset shift that's leading people to more readily accept and even welcome self-service systems – such as ATMs and airport check-in kiosks.
This change is being driven by the millennial generation (those below 25 years of age) and there's no turning back, the NCR executive says. Soon everyone – not just losers – will talk to computers
